Refund Policy for restfeeder.com
Effective Date: 01/01/2022
Thank you for shopping with restfeeder.com. We are committed to providing you with high-quality artwork and excellent customer service. Please read our refund policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined in this policy.
1. Eligibility for Refunds
We want you to be completely satisfied with your purchase. However, due to the nature of our products (original artwork, limited prints, etc.), we have specific guidelines for refunds:
Damaged or Defective Items: If your artwork arrives damaged or defective, we will provide a full refund or replacement. Please contact us within 30 days of receiving your order with photographic evidence of the damage.
Incorrect Items: If you receive the wrong item, please contact us immediately. We will either send you the correct item or issue a full refund, depending on the availability of the correct product.
Change of Mind: Because most of our products are custom, original, or limited-edition artwork, we generally do not accept returns or provide refunds for change of mind. Please carefully review the product details and images before placing your order.
2. How to Request a Refund
To request a refund, please follow these steps:
Contact Us: Reach out to us at restfeeder@gmail.com within 30 days of receiving your order. Include your order number, a description of the issue, and supporting photos (if applicable).
Return Instructions: If a return is required, we will provide you with instructions on how to return the item. Please ensure that the artwork is securely packaged, preferably in its original packaging, to avoid damage during the return shipment.
Refund Processing: Once we receive the returned item (if applicable), we will inspect it and issue a refund to your original payment method within 30 business days.
3. Non-Refundable Items
The following items are non-refundable:
Custom Artwork: Custom or commissioned pieces, once the work has been completed, are not eligible for refunds unless there is a defect or damage during shipping.
Limited Edition Prints: Prints sold as limited editions are non-refundable unless they are defective or damaged during shipping.
Sale or Discounted Items: Items purchased as part of a sale or with a discount may not be eligible for refunds. Please check the product description and sale terms before purchasing.
4. Return Shipping Costs
In the case of a return for damaged or defective items, we will cover the return shipping costs. If you are returning an item for any other reason (such as a change of mind), you will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
5. Exchanges
We do not offer exchanges at this time. If you wish to exchange an item, you will need to return the original item (according to our return policy) and place a new order for the desired item.
6. Refund Processing Time
Refunds are typically processed within 5 business days after we receive and inspect the returned item (if applicable). Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or payment processor to reflect the refund in your account.
7. Questions
If you have any questions about our refund policy or would like assistance with a return or refund request, please contact us at:
Email: restfeeder@gmail.com
We are happy to help and want to ensure your experience with restfeeder.com is a positive one!
By making a purchase on our website, you acknowledge that you have read and agree to our Refund Policy.